About Us
About Us

90+ Years in Business Helping Clients in PA, NY, OH, and NC Buy Quality Insurance

Since 1930, TL Robertson Insurance Agency has been serving clients throughout PA, NY, OH, and NC. We have formed robust relationships with both the clients we proudly represent and some of the top-rated insurance carriers in the industry.

Benefit from TL Robertson’s Independent Agency Structure

An independent agency like TL Robertson means that we aren’t assigning you to any particular companies so that we can hit a quota. When we negotiate insurance quotes on your behalf, we are doing so in your best interest. In even simpler terms: Best Coverage For You + Best Price for You = Best Company for You. Check our math… Many insurance agencies are putting their customers with companies just because the insurance carriers keep looking over that agency’s shoulder.

This combination of insurance carrier access, broker representation, and the specialized level of customer service you experience working with the TL Robertson team makes us the ideal choice. (in our humble opinion of course)

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The Personal and Business Insurance Solutions We Can Help You with Are Extensive

Over our nine decades in business our desire to serve the broadest possible insurance needs has led to TL Robertson Insurance Agency developing specialties helping clients acquire a diverse range of insurance solutions. Examples include personal property and casualty insurance, business insurance, personal life and health coverage, and more. While we do not offer every coverage type in the world, it may seem as though we do thanks to the expansive suite of solutions you can work with us to obtain. For example, we can serve your personal insurance needs with policies like homeowner insurance, auto insurance, umbrella insurance, term life, whole life, and other important solutions. We have your business needs covered with options like businessowner policies, commercial builders risk insurance, commercial general liability coverage, and much more. Our skilled team can even help you plan for retirement or buy the right family health insurance policy in PA, NY, OH, and NC.

Whether you need life and health insurance, personal coverage, or business insurance is our goal to get to know you on a personal level and understand your needs in depth before making any suggestions about the types of coverage you will want to consider. With a solid understanding of you and your unique needs, we are confident that we can make the right coverage recommendations and help to negotiate the best rates possible!

Meet The Team


As our client, you have a team of highly qualified professionals working for you to provide the best protection for you, your family, or your business. Get to know us as we get to know you, because building long-lasting relationships with our clients is a priority.

TL Robertson Insurance

Located in Meadville, Pennsylvania

Suzanne Delo

Agency Manager

Agency Manager and a Licensed Agent with T L Robertson Insurance Agency since 2003. Specializes in personal and commercial insurance, including life and health insurance.

Jodi Buttray

Licensed Agent in Personal, Commercial and Life/Health Insurance

Started with T L Robertson Insurance Agency June of 2002

DeAirius Goodrum

Licensed Agent

From serving the country, to serving the community. Started with T L Robertson Insurance Agency January 2021. Specializes in personal and commercial insurance. Likes to watch sports and loves playing even more. Enjoys spending free time with his wife and three daughters. #girl_dad

Samantha Goodrum

Administrative Assistant

Samantha has been coming into the office every day after school since the age of 9. It only seemed natural to start getting compensated for it. Started (officially working) with T L Robertson Insurance Agency in 2014. Proud mother. A wonderful chef. And when you come into the office, you'll see her artistic work on display as well.


Nicolls Insurance Agency

Located in Conneautville, Pennsylvania

Shannon Guthrie

Licensed Agent in Personal, Commercial and Life/Health Insurance

Started with Nicolls Insurance Agency September of 2009.


Hilling-Pfeffer Insurance

Located in Erie, Pennsylvania

Alan Hilling

President – LUTCF – Licensed Agent

Alan Hilling started with Hilling-Pfeffer Insurance Agency in 1990. He specializes in personal and commercial lines, property, casualty and life insurance. Graduate of Clarion University (Class of 1989)

Douglas Pfeffer

Vice President – Licensed Agent

Doug Pfeffer partnered with his father Chuck Pfeffer at the Pfeffer Insurance Agency in 1977. He is a graduate of Edinboro University (Class of 1977). Doug is semi-retired passing the day-to-day operations to his partners Alan Hilling and Michael Langer. Doug’s son Kyle is now managing his accounts.

Michael Langer

Partner – LUTCF – Licensed Agent

Mike started at Hilling-Pfeffer Insurance Agency in 1998 and has been in the industry since 1989. Specializes in financial services, estate and retirement analysis, and employee benefits. Member of Estate Planning Council of Erie and MDRT. Attended Gannon University through 1976.

Chris Hilling

CIC – Licensed Agent

Started with the Hilling-Pfeffer Insurance Agency as a customer service intern in 2010 and became an agent in 2011. He is a graduate of Saint Vincent College (class of 2011) in Latrobe, PA. Chris holds a Certified Insurance Counselor (CIC) professional designation and specializes in personal and commercial insurance, including life insurance.

Rod Fucci

CIC & AU – Licensed Agent

Was born and raised in northwest Pennsylvania. He is a 1988 graduate of Edinboro University with a BS degree in business administration. He has been working in the insurance industry since 1991 for both the company and agency. He holds two insurance designations which include certified insurance counselor and associate in underwriting.

Kyle Pfeffer

Licensed Agent

Kyle graduated from Harbor Creek High School in 2007, and then from Penn State Erie, The Behrend College in 2011, with a bachelor’s degree in Business Management. He started with Hilling-Pfeffer Insurance Agency in 2015.

Patrick Hilling

Licensed Agent

Started with the Hilling-Pfeffer Insurance agency in May of 2017. He is a graduate of Penn State University (class of 2017.) Patrick is licensed to sell Auto, Home, Business, and Life Insurance products.

Karen Nies

Agency Manager – Licensed Agent

Graduated from Mercyhurst High School in 1985. She is a graduate of Mercyhurst University (BA 1989) and University of Pittsburgh (MA 1992). Karen has been with the agency since 1995.

Jen Huggler

Licensed Customer Service Representative

Started her insurance career with Hilling-Pfeffer Insurance Agency in Nov. 1998. Graduate of Seneca High School (class of 1995.)

Tammy-Jo Surgener

Licensed Customer Service Representative

Started with Hilling-Pfeffer Insurance agency in May 1997. She is a Seneca High School graduate, (class of 1986.)

Emily Wettich

Licensed Customer Service Representative

Emily started working for the Hilling-Pfeffer Insurance Agency in 2020. She is an experienced advocate for clients, working in this capacity for six plus years. She is a 2012 graduate from General McLane High School.

Kayla Daley

Licensed Customer Service Representative - Life and Health

Kayla started at Hilling-Pfeffer Insurance Agency in 2020. She graduated from Meadville Area Senior High in 2014, and is a 2020 graduate from Edinboro University of Pennsylvania with a Bachelor’s Degree in Early Childhood Education, Special Education, and STEM (Science, Technology, Engineering, and Mathematics.)

Ruth Hurlbert

Customer Service Representative

Ruth started at Hilling-Pfeffer Insurance Agency December, 2020. She is an experienced advocate for clients, working in this capacity for six plus years. She is a 2012 graduate from McDowell High School.

Joan Kowalewski

Bookkeeper

Joan began her career at the Hilling-Pfeffer Agency in 1995 as a licensed customer service representative. She has since shifted her role at the agency to that of bookkeeper.


Hilling-Pfeffer Insurance

Located in Lakewood, New York

Aaron Lee

Licensed Agent

Aaron has been with Hilling-Pfeffer's Lakewood agency since August of 2022. He is licensed to sell home, auto, commercial and life products.

Paige McCaslin

Licensed Customer Service Agent

Paige started with Hilling-Pfeffer's Lakewood agency in November of 2022. She is a Panama High School graduate.

Insurance Companies We Offer


As independent agents, we have established long-term, solid relationships with some of the top national and regional insurance companies in the industry. The combined experienced of our staff will help provide you with inclusive, uniquely tailored solutions, and service. Here are a few of the options we have for you. 

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